Terms And Conditions

Terms and Conditions

Welcome to Reyhanna's! These Terms and Conditions ("Terms") govern your use of our website and the purchase of products and services from us. By accessing or using our website or purchasing from us, you agree to comply with and be bound by these Terms. Please read them carefully before using our site or making a purchase.

1. General Information

  • Company Name: Reyhannas
  • Founded: 2019
  • CEO: Muskan Matloob
  • Website: [reyhannas.com]

These Terms apply to all visitors, users, and customers who interact with our website and services, including browsing and purchasing products or services.

2. Use of the Website

  • By using our website, you agree to follow and comply with all applicable laws, rules, and regulations.
  • You are responsible for ensuring the accuracy of any information you submit to us.
  • You must not use the website for any unlawful purpose, or to violate any local, state, or international laws.

3. Products and Services

  • Product Availability: We make every effort to ensure the products listed on our website are available. However, inventory may change and certain items may be temporarily or permanently out of stock.
  • Product Descriptions: We strive to provide accurate descriptions of our products and services, but we do not guarantee that the descriptions, images, or other content on our website are 100% accurate, complete, or error-free.
  • Pricing: Prices are subject to change without notice. All prices are listed in  PKR, and applicable taxes and shipping fees will be added at checkout.

4. Orders and Payment

  • Order Confirmation: Once an order is placed, you will receive an email confirming your purchase. This does not guarantee that your order has been processed. We reserve the right to cancel or refuse orders at our discretion.
  • Payment Methods: We accept various payment methods, including credit/debit cards and other secure payment options as displayed on our checkout page.
  • Billing Information: You must provide accurate billing information, including name, address, and payment details. By submitting this information, you represent that you have the right to use the payment method provided.

5. Shipping and Delivery

  • Shipping Cost: The standard shipping cost for all orders within Pakistan is PKR 300.
  • Delivery Time: We aim to deliver your orders within 14 working days from the order confirmation date. Please note that public holidays, celebration days, or any unforeseen events that may disrupt normal operations will not be counted as working days, and delivery time may be slightly extended. We will notify you of any delays.
  • Shipping and Delivery Locations: We ship across Pakistan. If you reside in an area where we are unable to deliver, we will contact you to discuss possible alternatives.

6. Returns and Refunds

  • Return Policy: We accept returns within [2] days of purchase for items that are unused, in their original packaging, and in sellable condition. Please contact our customer service team for return instructions.
  • Refunds: Once we receive and inspect your returned item, we will issue a refund to the original payment method. Shipping charges are non-refundable, unless the return is due to an error on our part.

7. Privacy and Security

At Reyhanna's, your privacy and the security of your personal information are of utmost importance to us. We are committed to protecting your data and maintaining your trust. Here’s how we handle your information:

  • Information Collection: We collect personal information that you provide us when you make a purchase, sign up for newsletters, or interact with our website. This may include your name, address, email, phone number, payment information, and other details related to your order.
  • Data Usage: The information we collect is used to process your orders, improve your shopping experience, provide customer service, and send you relevant promotions or updates if you have opted in. We do not sell or rent your personal data to third parties.
  • Payment Security: We use industry-standard encryption (SSL) technology to protect your sensitive payment information. All financial transactions are securely processed through trusted payment gateways, and we do not store your credit/debit card details on our servers.
  • Cookies: We use cookies to enhance your experience on our website, track performance, and personalize your shopping experience. You can choose to disable cookies in your browser settings, but please note that this may affect your ability to use certain features of our site.
  • Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
  • Your Rights: You have the right to access, update, or delete your personal information at any time. If you have any concerns about how we handle your data, or if you would like to exercise your rights, please contact us.

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage method is 100% secure, so we cannot guarantee absolute security.

8. Intellectual Property

  • Trademarks and Copyright: All content on our website, including images, text, logos, designs, and trademarks, are the property of Reyhannas or its licensors. You may not use, copy, or distribute any content without our express written permission.

9. Limitation of Liability

  • No Liability for Damages: To the fullest extent permitted by law, Reyhanna's is not liable for any damages arising from your use of our website, including indirect, incidental, or consequential damages.
  • Product Liability: Our liability for any product-related issues is limited to the amount paid for the item. We are not responsible for any personal injury or loss resulting from product use.

10. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of [PAKISTAN], without regard to its conflict of law principles. Any legal action arising out of or related to these Terms shall be resolved in the competent courts of SADDAR.

11. Modifications to Terms

  • We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting. Please review this page regularly to stay informed about any changes.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: [reyhannas.com@gmail.com]
  • Phone: [03121243467]
  • Address: Gulshan-e-Iqbal Karachi(Pakistan)Â