Privacy Policy

At Reyhanna's, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we keep it safe. By using our website, purchasing our products, or interacting with our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in various ways when you use our website, including when you make a purchase, register an account, sign up for our newsletter, or communicate with us. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
  • Payment Information: Credit or debit card details, billing information (processed securely through third-party payment gateways).
  • Usage Data: Information about how you use our website, including browsing activity, device information, IP address, and location.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience and gather usage data.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and billing.
  • Customer Service: To respond to your inquiries, provide support, and improve our services.
  • Personalization: To enhance your shopping experience by offering personalized product recommendations and promotions.
  • Marketing: To send promotional emails, newsletters, and updates, only if you have opted in. You can opt out of these communications at any time.
  • Website Improvement: To monitor and improve our website’s functionality and user experience, based on your behavior and feedback.

3. How We Protect Your Information

We are committed to ensuring the security of your personal information. We take reasonable measures to protect your data, including:

  • Encryption: We use SSL (Secure Sockets Layer) encryption to secure sensitive data, such as payment information, during transmission.
  • Third-Party Security: We partner with trusted, PCI-DSS compliant payment gateways to process your financial information securely.
  • Access Control: We restrict access to your personal data to authorized personnel only, and our staff members are trained on data protection best practices.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the user experience, analyze trends, track website traffic, and serve personalized content and ads. Cookies are small data files stored on your device that help us recognize you and enhance your browsing experience.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the functionality of our website (e.g., cart functionality).
    • Performance Cookies: To track and analyze website traffic, improving the site’s performance.
    • Targeting Cookies: To provide personalized content and advertisements based on your browsing behavior.

You can control cookie settings through your browser preferences, but disabling certain cookies may affect your ability to use some features on our website.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following cases:

  • Service Providers: We share necessary information with trusted third-party service providers who assist with order fulfillment, shipping, payment processing, marketing, and other business operations. These providers are obligated to protect your data and use it only for the purpose of assisting us.
  • Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations, enforce our terms, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access and Update: You can access, update, or correct your personal information at any time through your account settings or by contacting us directly.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can opt out by clicking the unsubscribe link in the email or by contacting us directly.
  • Data Deletion: You can request that we delete your personal information, subject to certain exceptions (such as when we are required to keep it for legal or business reasons).
  • Data Portability: You have the right to request a copy of your personal data in a machine-readable format.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After that, we will securely delete or anonymize your data.

8. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. This Privacy Policy only applies to our website, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under the age of 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us:

  • Email: reyhannas.com@gmail.com
  • Phone: 03121243467
  • Address: Gulshan-e-Iqbal Karachi(Pakistan)