Return & Exchange Policy

Return and Exchange Policy

 

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, we offer a hassle-free return and exchange process. Please review our policy below:

Returns

  • Eligibility for Returns: You may return most new, unused items within 30 days of receiving your order for a full refund. Items must be in original, unused condition with all original packaging intact.
  • Non-Returnable Items: Certain items, including but not limited to personalized products, sale items, and perishable goods, are not eligible for return. Please check the product page for specific return restrictions.
  • Return Process: To initiate a return, please contact us via email or our customer service page with your order number and reason for return. We will guide you through the return steps.

Exchanges

  • Eligibility for Exchanges: If you wish to exchange an item for a different size, color, or product, you can do so within 30 days of receiving your order. The item must be unused, unwashed, and in its original condition with all tags attached.
  • Exchange Process: To exchange an item, contact our customer service team with your order number and details of the exchange request. You will receive instructions for sending back the original item and receiving the new one.

Refunds

  • Processing Time: Once we receive the returned item(s), please allow up to 5 business days for processing. Your refund will be credited to the original payment method.
  • Shipping Costs: If your return is due to a defective or incorrect item, we will cover the return shipping costs. For other returns, the customer is responsible for return shipping fees.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [contact info]. We will provide you with a return shipping label and send a replacement or issue a refund, depending on your preference.

How to Contact Us

For any questions or concerns about returns, exchanges, or refunds, please reach out to our customer support team at [reyhannas.com@gmail.com]. We're here to help!